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What happens if I don't get what I ordered?

Please emails us at or phone us at 1-626-665-7962 to review the order with a customer service representative.

All orders that were mistakenly shipped by our company will be replaced promptly.  However, merchandise that was ordered in error by the customer will have a 20% restocking fee, and all additional shipping charges will be charged to the customer.

Why does the charge on my credit card say T.J. Trading, Inc. instead of R.A.W. Camping?

Most of our merchandise is dropped ship by T.J. Trading, Inc., so you may see a charge from them instead of us.  All credit issues for credit card transactions must go through our company, R.A.W. Camping.